{"xsrfToken":"f51c4e1664ccdf405c57e66b530b96f58734b4f3_lout","branding":{"id":"4","key":"support","name":"Meshify Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/033e83bd-418d-4efa-a549-e7a834bb0e45/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YmEzOTZkZC1kYjhiLTQ2OWYtYTZlYi1lMDIwNTZhYTNmNTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzM2U4M2JkLTQxOGQtNGVmYS1hNTQ5LWU3YTgzNGJiMGU0NSI6WyJyZWFkIl19LCJleHAiOjE3NDUyMDAwNDEsIm5iZiI6MTc0NTE5OTQ0MX0.w5tRtuw_L32uGsk92--jwbMpzCF9ixyggLlSumJRVLM&client=4ba396dd-db8b-469f-a6eb-e02056aa3f56&mode=fit","logoId":"033e83bd-418d-4efa-a549-e7a834bb0e45","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Meshify Help Center","sharedPortalName":"Meshify Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Meshify Help Center","sharedPortalName":"Meshify Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2b7dcf","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"support","projectId":10052,"serviceDeskId":4,"name":"Meshify Support","description":"<p>THIS IS THE NEW SUPPORT PROJECT - PLEASE CREATE NEW HELP TICKETS HERE.</p>\n<p>Update - there are reports that this page sometimes has trouble loading when accessed through HSB systems. This is being actively investigated. In the interim, if you encounter this issue, please try using a different browser, accessing this page outside of HSB, or emailing support@meshify.com.</p>\n<p>Welcome! Please select the issue that best describes your request. If you're not sure which option fits your needs, please select 'It's something else.'</p>\n<p>For our support terms, please refer to <a href=\"https://www.notion.so/meshify/Meshify-Service-Level-Agreement-1fbc21d801444ab495f28fd01af32997\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">the Meshify SLA</a> and our <a href=\"https://hsbprod.carbon.meshify.com/api/files/public//docs/privacypolicy.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Privacy Policy</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"60","name":"Database Access","descriptionHtml":"<p>Please identify for whom access is being requested, and describe why this is needed.</p>","callToAction":"Database Access","introHtml":"<p>Tell us about your data reporting request.</p>","icon":10560,"iconUrl":"https://meshify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[20],"key":""},{"id":"68","name":"Database Issue","descriptionHtml":"<p>Please identify the database you're having an issue with.</p>","callToAction":"Database Issue","introHtml":"<p>Problem with a database?</p>","icon":10560,"iconUrl":"https://meshify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[18],"key":""},{"id":"63","name":"I have a question","descriptionHtml":"<p>Please tell us your question, and provide any helpful background question.</p>","callToAction":"I have a question","introHtml":"<p>Not sure how something is supposed to work? Ask!</p>","icon":10560,"iconUrl":"https://meshify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[18],"key":""},{"id":"62","name":"I need to create or update a customer account","descriptionHtml":"<p>Please tell us about your access request.</p>","callToAction":"I need to create or update a customer account","introHtml":"<p>Need to create or update an account for customer?</p>","icon":10560,"iconUrl":"https://meshify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[20],"key":""},{"id":"66","name":"I'd like to report a bug.","descriptionHtml":"<p>Please identify the application or device that isn't working, providing relevant links applicable.</p>","callToAction":"I'd like to report a bug.","introHtml":"<p>Something not working? Please let us know.</p>","icon":10560,"iconUrl":"https://meshify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[18],"key":""},{"id":"52","name":"I'd like to see a new feature","descriptionHtml":"<p>Please provide as much context information and description of the feature you'd like to see, and we'll consider it.</p>","callToAction":"I'd like to see a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10545,"iconUrl":"https://meshify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[18],"key":""},{"id":"49","name":"It's something else","descriptionHtml":"<p>Please describe the issue as best as you can, and we'll try to figure it out.</p>","callToAction":"It's something else","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10559,"iconUrl":"https://meshify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[19],"key":""},{"id":"67","name":"Onboarding/Collateral Creation","descriptionHtml":"<p>Please tell us about your onboarding request - upload any relevant materials.</p>","callToAction":"Onboarding/Collateral Creation","introHtml":"<p>Create or update customer collateral.</p>","icon":10560,"iconUrl":"https://meshify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[20],"key":""},{"id":"50","name":"I'd like to report a problem","descriptionHtml":"<p>Please identify the Application or service that isn't working, providing relevant links applicable.</p>","callToAction":"I'd like to report a problem","introHtml":"<p>Something not working? Please let us know.</p>","icon":10537,"iconUrl":"https://meshify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"It's an application issue."},{"id":20,"name":"It's an access request."},{"id":19,"name":"It's something else."}],"orderMapping":{"18":[66,68,63,52],"19":[49],"20":[67,62,60],"17":[52,49]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8499b7cd-2765-3913-b919-2c32933233bb","appLinkName":"System Confluence","appLinkUrl":"https://meshify.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"SupportV2","spaceUrl":"https://meshify.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":4,"kbLinkDomainURLs":["https://meshify.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YmEzOTZkZC1kYjhiLTQ2OWYtYTZlYi1lMDIwNTZhYTNmNTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUyMDA2NDEsIm5iZiI6MTc0NTE5OTQ0MX0.Epv37m6iIZOihQKIT8J5fAyVdP_clQG5lYnxbvVwW-k","targetCollection":"upload-project-10052","endpointUrl":"https://api.media.atlassian.com","clientId":"4ba396dd-db8b-469f-a6eb-e02056aa3f56","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":60,"projectId":10052,"form":{"name":"Database Access","descriptionHtml":"<p>Please identify for whom access is being requested, and describe why this is needed.</p>","callToAction":"Database Access","intro":"<p>Tell us about your data reporting request.</p>","instructions":"<p>Please identify for whom access is being requested, and describe why this is needed.</p>","icon":10560,"iconUrl":"https://meshify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10107","fieldConfigId":"10250","label":"Select Database","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10239","label":"Data Warehouse","selected":false,"children":[]},{"value":"10249","label":"Dynamics 365 CRM","selected":false,"children":[]},{"value":"10242","label":"Metabase","selected":false,"children":[]},{"value":"10243","label":"Aurora","selected":false,"children":[]},{"value":"10240","label":"Other","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/60","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/60","calendarParams":{"firstDay":0,"date":"2025-04-20T20:37:21-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8499b7cd-2765-3913-b919-2c32933233bb","appLinkName":"System Confluence","appLinkUrl":"https://meshify.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"SupportV2","spaceUrl":"https://meshify.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":4,"kbLinkDomainURLs":["https://meshify.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YmEzOTZkZC1kYjhiLTQ2OWYtYTZlYi1lMDIwNTZhYTNmNTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUyMDA2NDEsIm5iZiI6MTc0NTE5OTQ0MX0.Epv37m6iIZOihQKIT8J5fAyVdP_clQG5lYnxbvVwW-k","targetCollection":"upload-project-10052","endpointUrl":"https://api.media.atlassian.com","clientId":"4ba396dd-db8b-469f-a6eb-e02056aa3f56","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}